Praise for Lauren Dickson
I wanted to take a moment and let somebody know how wonderful Lauren has been for us over the last few months.
Last year, we worked with Marty on our master bedroom. When we first came to look for a new living room, Marty was not available and so we worked with Lauren. We spent over 2 hrs that first day - looking, moving pieces around, discussing, looking at fabrics. We were amazed that we put something together so quickly and we didn't visit any other galleries. We made our decision that day to purchase a coffee table, and that night to purchase the sofa + ottomans.
Since then, we have had difficulty with fabrics. We waited until July when American Leather was due to have more fabrics before coming back - which we did today. Lauren again helped us do research, design, and choose. Again, we came in with nothing and made a decision within the day.
There were also some particular issues/challenges our designer, Doris, was having with the manufacturing spec (furniture is not an industry I'm familiar with and so our designer often pushes the envelope for us) . When I spoke about these issues over the phone with others, I was told there was nothing that could be done – it was essentially take it or leave it. But our designer pushed again today and Lauren was equally persistent on our behalf and got us to a comfortable place. Doris was equally effusive about Lauren's efforts and competency.
Marty was great when we did our master bedroom (and I've spoken to her on the phone once about this project + some email). Similarly, Lauren has been absolutely exceptional for this project - and provided a level of service + education for me that compelled me to feel like I needed to tell somebody how great she is. It's refreshing! It's also a testament to the quality of personnel that you hire and train – and to Lauren's commitment to her customers.
We do 1 room a year and are now re-cycling through the house. We will continue to come back to Cantoni for the level of service, advocacy, and competency that we experienced on this project.
I've said 'thank you' to Lauren in person, but would appreciate you sharing this with her as you think most appropriate.
Praise for Brad and Nick
Fernando, Just wanted to tip my hat and say thanks for sending a couple of professionals for the furniture move to Colorado. Both Nick and Brad were the best movers we’ve had in 20 years (14+ moves) and you should be acknowledge their competence and polished skills. Whoever hired them knows what they are doing! We were impressed and pleased. Thank you, Bob and Janine Smith
Praise for Elizabeth Lewis, Dallas Design Consultant (via an email to Dallas General Mananger, Roxanne Mead)
Hi Roxanne, This is Pina and Shawn Merecki. We used to live in Dallas and we shopped at Cantoni. We are now in San Fran and when we need to buy something form Cantoni she is always there for us. This email is to let you know that Elizabeth Lewis has all the qualities in giving us the best customer service ever because she is passionate about helping others, has a compassion for customer service and very friendly. She makes us feel important and appreciated. She attentively can easily determine what we want. She is helpful, courteous, and very knowledgeable. Throughout the years we have built a great relationship and she is truly an amazing worker and beautiful person inside and out. Sincerely, Pina and Shawn Merecki
Praise for Kyle Spivey, Los Angeles Design Consultant
Hello Jay (our LA General Manager), I am writing to you to let you know what a wonderful experience I had at your La Brea store. This was not only due to the lovely design and great quality construction of the Cantoni pieces, but also because of the service I received from one of your design consultants Kyle Spivey. He made my decisions simple and the ordering and delivery, was conducted in a timely fashion. Kyle was professional, friendly and helpful. He suggested many pieces that were not on the Cantoni floor and supplied me with tear sheets and great ideas. My clients needed everything within a two week time frame, and they are ecstatic with their newly furnished apartment. I just wanted you to know what a great asset he is and that I will be recommending Cantoni and Kyle to my other designer colleagues and prospective clients. Best, Helen
Praise for Marty Buchnanan, Dallas Design Consultant
Jay and I want to take a moment to thank you for your superior customer service! I was so glad that you came to our home to make sure that all aspects of the installation were satisfactory. We did not ask you to come, you did it because it was what you felt was appropriate. Thank you for making our wait wothwhile! Jay and I shop at Cantoni because of you. Each time that we walk through those doors, it's your place. You know your product, you know your customer, and you work and work with us and for us until everything is perfect. Thanks Marty. Best Regards, Mary Jo Hernandez-Gartner
Attention Michael Wilkov (a hand written note received by our Founder and Chief Energizing Officer)
Please note that you Cantoni Team is wonderful! Shand is a top notch salesperson. Ariel is truly a professional and Danny is a master mechanic. Thank you! I plan to be back soon. Colleen Scully
We Love our Kitchen! Praise for Cantoni Dallas Designer, Josh DeLaFuente
“Hi Josh, Funny you should email. I had been thinking of coming in to talk with you. I want you to know how much we LOVE the kitchen. It is absolutely perfect and I would not change a thing. Or wish for anything to be different. You guys did an outstanding job!!!!! Please tell Scott & Michael how happy we are. Would be happy to give referrals." Karen S. Thanks for lovely note Karen, we enjoyed it so much we've put it on our testimonial page so you are getting your wish to refer Cantoni!
Praise for Cantoni Irvine GM, Jeff Wise, and Triple C Service
In light of the arduous manner portions of our order have turned, I truly want to thank you and Cantoni for standing by us and embracing us as your clients. Putting our needs first, your customer service is living up to its excellent reputations and we are very thankful for that. Maria Cupajita
A Decade of Great Design
My decorating journey has taken over 10 years, but Bedra, my Cantoni design consultant and now friend, has been there every step of the way...and I love her for that. Nanette Cornish
Kudos to Richard Bustos for Taking Extra Time To Make Everything Just Right
Every day, I thank you for the beautiful furnishing your chose for my house and every day I thank you for the extra time you took that morning when the furniture arrived to walk around and place pictures where they should be hung. I also "look for" Francesca is every little commercial that has a dark haired little child. Hope life is being good to you.
Praise for "T"erri Mechanic, 'A Marvelous Designer, What Style, What Finesse'
Wow! The lights are in and on. Although, there is still much to do, we wanted to express the raw emotion that we are feeling today. You a marvelous designer, what style, what finesse. The lights, chairs, dining room, bar stools, sofa, console, metal barrel tables, coffee table, the glass work, the statue, everything looks beautiful. There is beauty, flow and rhythm in our home. You have been able to capture who we are so very, very well. We love how our home is transforming.
Manohar Deep & Arvinder Singh
P.S. Please thank Jeff (Irvine General Manager) from us, for all of his support. And, I was unable to find Mr. Wilkov's email address, so it would be much appreciated if you could forward this short, but heartfelt note to him.
Tremendous Service at Cantoni Outlet
I just wanted to pass on my appreciation for the tremendous service we received from Bryan Moore this past Saturday. Without his knowledge and assistance, we would not have found the right furniture with all the options available to fill spaces in our new house. I think it is important to recognize someone when the level of service exceeds your expectations. It was a pleasure doing business at this location and we will not hesitate to return in the future. John F. Murphy, ASLA,CCS, CSI
Memorable & Enjoyable!
You Have A Real Gem
Hi Mr. Wilkov,
My wife and I recently went looking for a couch for our family room. We stopped at Roche-Bobois and saw a couch we liked. Two days later we stopped at Cantoni and found two other couches we liked. My wife was shocked by the difference in sales people between the two stores. The person at Roche couldn't answer any questions without looking at a catalog. Since, I made my career in Sales Management in the IT Industry and had my own recruiting company for over 10 years, I feel very qualified to comment on the professionalism between different sales people. I explained to my wife, you just saw the difference between an order taker and a professional sales person.
We have found that Ms. Terri Mechanic always knows her product, determines our needs and makes intelligent suggestions. She is terrific to work with and we always enjoy going back to her. You have a real gem.
By George...We Love Our New Furniture
Oh George (Saba, Cantoni Houston)...Our new furniture is absolutely gorgeous!!! It was delivered this morning and Ross and I are very, very happy with it all. And – you were completely right about the tobacco color of the sectional – I adore it!! Ross said his chair is very comfortable – and we love the rug, too! It’s all perfect. I think we’re ready to look at a coffee table – and maybe a small table to put near Ross’s chair. And I think you mentioned a bench of some kind – that would probably work very well in the room. Ross will be in Houston a couple of times before Christmas, so he may pop in if he has some free time. We’ll look around here, but if you think of something that will work, please keep us in mind. Again, thank you so much – we LOVE our new furniture!!
Diane and Ross
Thank You for the Wonderful New Kitchen
We want to thank you for the wonderful new kitchen which graces our home. As you know, we have a long and happy relationship with Cantoni and especially Craig Rubright as our designer. With his advice and your expertise, the project transformed this older condo into a real gem. The model showroom for Bontempi was a great place to start and the computer rendering were exceptionally helpful. We were doing a very extensive remodel of the kitchen. Scott (Cantoni Kitchen Design Director) described what we were doing as a transformation. we were knocking down walls, repositioning appliances, etc. the CAD drawings of the new kitchen, supplied by Cantoni, permitted me to supply the contractor a very detailed drawing, to one cm, the position of all: electrical, plumbing, and vent outlets. This greatly facilitated the contractors job, and permitted the installs of the cabinetry, appliances and countertops to be efficiently implemented.
We thank you for all your help, patience and generosity with your valuable time. We couldn’t be happier and the project is an absolute success!
Steve & Samra Wallach
Dogs, Fire and Tribeca
On August 2nd, our 2,500 Square-foot Beverly Hills Condominium caught fire in the early afternoon. Our housekeeper was running our two-years new Frigidaire Dryer (manufactured by Electrolux) and it caught fire in a laundry area off the kitchen. Apparently the fire and smoke inundated the entire condominium rapidly. She was working in the Tribeca master bedroom in the rear area, became aware of the smoke and ran out the front door, inadvertently leaving our French Bulldog Bernie, and our Jack Russell, Jackie, behind in the smoke and flames.
I got the call and raced home from the Agency about 10 minutes away only to find our street jammed with fire equipment not only from Beverly Hills, but also from City and County, EMT vehicles and many, many black and whites. At first I was shooed away from our front walkway until I got the Fire Captain's attention and I cried out, where are the dogs? He was taken aback and I screamed the information at him, where are Bernie and Jackie?
The Captain sent 12 Fire Fighters on O2 tanks into our zero visibility home, feeling along the walls and floor for our loved ones. I don't mind telling you I was going crazy as the minutes crept by. My mind imagining the life and death struggle evolving inside, not knowing how our loved ones would come out. The Captain tried to calm me down to no avail.
30 long, long minutes later. the babies emerged and fell into my arms, O2 tanks at the ready providing the relief they so desperately needed before quickly transporting them to the vet hospital.You have no idea whatsoever how incredibly happy Marsha and I are to report they survived, not without treatment, but nonetheless they made it.
The headline is, Cantoni's Tribeca Bedroom Saves Dogs' Lives.
As the BHFD report goes, Jackie hid down low under the Tribeca bed. Bernie nosed his way under the covers which actually filtered the fumes to some extent, long enough to be rescued. It may sound far-fetched, but the Tribeca bed saved their lives.
Props for Cantoni’s High Customer Service
Debe (Dallas Design Consultant,) Please let the right people know that the two delivery men who brought the carpet were first rate reps for the high customer service expected of Cantoni. They were polite, very, very helpful in replacing all the stuff that needed to be arranged, and meticulous in every detail.
My wife and I have been working with Tess McNeill to improve the look of our 1952 home interior. I wasn't extremely familiar with Cantoni or your process when I walked into the showroom on Alpha, but I really liked the idea of a company that makes fantastic furniture and helps the homeowners designer their interior spaces. Tess has really been terrific at helping us go places we wanted to go design wise, but didn't know how to get there. She has gone above and beyond the call of duty and we have absolutely loved working with her. The entire experience has been wonderful.We can't wait to get all of our new pieces into our home!
James and Ann Wilson
You have a treasure in Sarah!
I just want to let you know what a pleasure it is to work with Sarah Monaghan at your Irvine location. I am a designer in Temecula, California and have been working with Sarah for a few weeks via e-mail and finally met her yesterday. I have a client who is very particular and knows what he wants. Sarah went the extra mile yesterday with me and my client for several hours. She is knowledgeable, efficient and extremely personable. She made my job easier for sure and anticipated what I needed to make things work for our needs and my clients wishes. As a result my client will be ordering a considerable amount of furnishings and accessories and I know I will be returning to Sarah for her expertise and willingness to go the extra mile in the future.
Peggi NashDesigning Phases, Murrieta, CA.
A Credit to Your Organization
I have recently purchased some furniture at your store in Houston. I felt so strongly about the positive experience I had with Amy McFall, that I decided to write you both. Her experience and skill set were invaluable in the design of our living room. I can't tell you how happy we were with our dealings with Amy; she was an absolute pleasure to work with. She is a credit to your organization.
Praise for a Job Well Done
I hope that Debe ok'd (eNewsletter 186) this for you. I thought it was fantastic. Thank you so much for the opportunity to be a part of your eNewsletter, it is indeed a high honor! We think of the Dallas store as home and we spend almost as much time in the store as we do in our homes. The staff at Cantoni have become our friends and family. We appreciate everything that all of you have done and continue to do for us.Thanks for doing such a wonderful job showcasing our home at The Warrington.
Actor Luke Evans' Praise for Cantoni
“Thank you Cantoni LA for assisting me In finding the right pieces of furniture. I was blown away by the Young Hollywood studio and found your showroom even more awesome. The choices were immense. I wish you all the best. Thanks again from a wintery Berlin!”
Luke Evans, Actor (Clash of the Titans, Robin Hood and The Three Musketeers)
Setting the Stage in LA
“We offer the ultimate perspective on celebrity lifestyle, travel, nightlife, music and more, from the best source, celebrities themselves. Cantoni provided the look and energy needed to bring our unique studio to life.”
Chris Vanger, Marketing & Events Coordinator | Young Hollywood LLC